Storage Eastcote Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Eastcote provides removal, transport and storage services to you as a customer. By requesting a quotation, making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

Scope of Services

Storage Eastcote provides domestic and commercial removal services, transport of goods, and short or long term storage. The specific services to be supplied in each case will be described in your quotation or booking confirmation. Any additional services requested after confirmation may be subject to extra charges and to availability.

Our services are intended for lawful property and personal effects only. We reserve the right to decline or discontinue services where we reasonably believe that items are prohibited, unsafe, illegal, or otherwise unsuitable for transport or storage.

Quotations and Booking Process

Quotations are provided on the basis of the information supplied by you, including the property access details, inventory, special items, distances, dates, and any timing constraints. Quotations are normally valid for a limited period specified at the time of issue. If no period is specified, the quotation will be valid for 30 days from the date of issue, unless withdrawn earlier.

To make a booking, you must confirm acceptance of our quotation and these Terms and Conditions. Bookings are not guaranteed until we have confirmed acceptance, allocated resources for your job, and received any applicable deposit. We may decline a booking if we do not have capacity or if the job falls outside our normal operational scope.

You are responsible for ensuring that all information provided during the quotation and booking process is complete and accurate. If the actual work differs from the information supplied, we may adjust the charges accordingly or, in some cases, decline to carry out part or all of the service if it is not reasonably practicable or safe to do so.

Customer Responsibilities

You must ensure that you have the legal right, ownership, or full authority to arrange the removal or storage of all items entrusted to us. By entering into this agreement, you confirm that you are either the owner of the goods or have obtained the owner’s permission.

You must ensure that the premises at collection and delivery addresses are safe, accessible, and suitable for our vehicles and staff. This includes arranging appropriate parking permissions or permits where necessary, and informing us of any access restrictions, time limits, or specific hazards that could affect the service.

You are responsible for preparing items for removal, including appropriate packing, dismantling of furniture where agreed, and securing any loose or fragile parts unless we have expressly agreed to provide packing or dismantling as a separate service. You must also remove or secure any personal documents, jewellery, high value items, and irreplaceable goods that you do not wish to be handled by us.

Payments, Deposits and Charges

Charges are calculated based on the services requested, the volume and nature of goods, the distance involved, the duration of storage if applicable, and any special handling requirements. All prices and charges will be set out in your quotation or booking confirmation.

We may require a deposit or advance payment to secure your booking. The amount and due date of any deposit will be stated during the booking process. Your booking will not be treated as confirmed until the deposit has been received in cleared funds, where a deposit is required.

Unless otherwise agreed in writing, the remaining balance of any charges is due before or on the day of service commencement. For storage services, ongoing charges will normally be billed in advance for the relevant period. We reserve the right to withhold or suspend services, or to retain goods in our possession, if payments are not made when due.

Additional charges may apply where:

1. Access is more difficult than described or requires extra time or equipment.

2. Additional items, volumes or services are requested on the day.

3. Waiting times arise due to delays outside our control, including but not limited to keys not being available, paperwork delays, or access restrictions.

4. Special handling, packing materials, or protective equipment are required beyond what was reasonably anticipated at the time of quotation.

We will inform you as soon as reasonably possible of any expected additional charges. All charges are subject to applicable taxes where required by law.

Cancellations and Changes

You may cancel or change your booking by giving us notice. The amount of notice required, and any cancellation or amendment charges, will depend on the type of service booked and the time remaining before the scheduled service date.

As a general guide, cancellations made well in advance of the booked date may incur no fee or only a modest administrative fee, while cancellations made closer to the service date may incur a higher percentage of the quoted charge. Where staff and vehicles have been specifically allocated to your job and cannot be reasonably reallocated, we may retain part or all of any deposit to cover our costs.

If you request changes to the date, time, address, or scope of the service, we will try to accommodate them, but this will depend on our availability. Changes may result in adjusted charges. If we cannot accommodate your requested changes and you choose to cancel, this may be treated as a cancellation by you and any applicable cancellation charges may apply.

We reserve the right to cancel or reschedule a booking in circumstances beyond our reasonable control, such as extreme weather, serious vehicle breakdown, industrial action, or other events that make it unsafe or impossible to carry out the service as planned. In such cases, we will offer a new date or a refund of any amounts paid for services not yet provided, but we will not be liable for indirect or consequential losses arising from rescheduling or cancellation due to such events.

Use of Storage Units and Goods in Storage

Where we provide storage services, whether in our own facility or through arranged storage, you agree to use the storage space lawfully and only for items that comply with these Terms and Conditions. You must not store any goods that are perishable, explosive, flammable, corrosive, toxic, illegal, or otherwise hazardous, including but not limited to foodstuffs, live animals, firearms, aerosols, gas canisters, paints, solvents, chemicals, and waste materials.

You must ensure that all items stored are clean, dry, and adequately packed to protect them from dust, moisture, and movement. We are not responsible for damage caused by poor or inadequate packing, inherent defects, normal deterioration, or climatic conditions within reasonable storage parameters.

Access to your stored goods will be subject to the terms agreed in your storage contract. Where access is by appointment only, you must arrange visits in advance. We may restrict access temporarily for safety, maintenance, or legal reasons, but will seek to minimise disruption wherever reasonably possible.

Storage charges are due for the full period of storage, including any notice period specified in the storage agreement. If storage payments fall into arrears, we may exercise a lien over the goods, refuse access, and ultimately dispose of or sell items to recover outstanding sums, after giving reasonable notice where legally required.

Waste Regulations and Prohibited Items

We operate in accordance with applicable waste and environmental regulations. We are not a licensed waste disposal service for general refuse or hazardous materials. You must not present for removal or storage any items that legally require specialist disposal or handling as controlled or hazardous waste, unless this has been expressly agreed in advance and arranged with appropriate licences and procedures.

Prohibited items include, but are not limited to, medical waste, clinical waste, asbestos, chemicals, oils, fuel, gas cylinders, fireworks, explosives, firearms, ammunition, illegal drugs, counterfeit goods, and any item whose possession, transport or storage would breach laws or regulations.

We reserve the right to refuse to handle any item we reasonably believe to be unsafe, illegal, contaminated, or unsuitable. If prohibited or hazardous materials are discovered among your goods, we may remove or isolate them and you may be responsible for any costs involved in making them safe, disposing of them legally, or rectifying any contamination or damage caused.

Our Liability and Limitations

We will exercise reasonable care and skill in providing our removal and storage services. However, our liability for loss of or damage to your goods is subject to important limitations.

We are not liable for:

1. Loss or damage arising from your failure to adequately pack, prepare, and secure items, unless we have agreed to provide packing services for those specific items.

2. Loss or damage to items of a particularly fragile, delicate, or high value nature, including but not limited to jewellery, watches, artwork, antiques, collections, cash, securities, data, and electronic files, unless we have expressly agreed in writing to accept responsibility for such items and you have provided a written valuation.

3. Loss or damage resulting from normal wear and tear, deterioration, atmospheric or climatic conditions, or inherent defects within the goods themselves.

4. Indirect or consequential losses, including loss of profit, loss of data, loss of use, emotional distress, or similar, even if we were advised of the possibility of such losses.

Where we are found liable for loss of or damage to goods, our liability will usually be limited to a reasonable repair or replacement cost taking into account age, condition, and current market value, and will not exceed any contractual liability cap agreed with you. You may request additional cover where available at extra cost.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other matter where liability cannot lawfully be excluded or limited.

Insurance and Customer Protection

We maintain appropriate business insurance for our operations. This may include public liability insurance and cover for goods in transit or storage, subject to specified terms, conditions and exclusions. You are strongly advised to ensure that you have adequate insurance for your own property, particularly for high value or irreplaceable items that may not be fully covered under our standard arrangements.

You should inform us in advance of any particularly valuable or unusual items that require special handling or additional insurance. If you do not declare such items, our liability for them may be limited or excluded.

Delays, Access Issues and Customer Default

We will make reasonable efforts to arrive and complete our work within agreed time windows. However, timescales are estimates and not guaranteed. We are not liable for losses arising solely from delays where the delay is caused by traffic, weather, accidents, access restrictions, acts of third parties, or other circumstances beyond our reasonable control.

If we are unable to complete services as planned because you are not present, access is not available, keys or documentation are missing, or payments have not been made, we may at our discretion reschedule the work and charge for additional time, waiting, or repeat visits. Where significant time or resources are lost, this may be treated as a cancellation and subject to cancellation fees.

Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our service, you should notify us as soon as possible. For damage to goods or property, you should report this promptly and provide reasonable evidence, such as photographs and a description of the damage. We may request access to inspect the items or premises in question.

We will consider complaints in good faith and make reasonable efforts to resolve them, whether through repair, compensation in line with our liability limits, or other appropriate measures. If a dispute cannot be resolved informally, either party may consider alternative dispute resolution or take legal action through the appropriate courts.

Data Protection and Confidentiality

We collect and use personal data required to provide our services, such as names, addresses, and service details. We will handle this information in line with applicable data protection laws and will not sell or unlawfully disclose your details to third parties. We may share information with insurers, legal advisers, or service partners where reasonably necessary for service delivery or legal compliance.

You are responsible for ensuring that any personal or sensitive information stored among your goods is appropriately protected. We do not inspect or process the contents of sealed boxes or containers and accept no responsibility for the confidentiality of any documents or data included within them.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.

You and Storage Eastcote agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services we provide, including non-contractual disputes or claims, except where mandatory statutory provisions specify otherwise.

Amendments and General Provisions

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. Any variation to these Terms and Conditions must be agreed in writing by an authorised representative of Storage Eastcote.

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be deemed deleted and the remaining provisions will continue in full force and effect.

Failure or delay by us in enforcing any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy, and a waiver of any breach does not waive any subsequent breach.

These Terms and Conditions, together with your quotation and booking confirmation, constitute the entire agreement between you and Storage Eastcote in relation to the services provided and supersede any prior understandings or arrangements, whether written or oral.