Eastcote Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Eastcote Storage provides storage-related services to customers in the UK. By making a booking, using a storage unit, or otherwise engaging our services, you agree to comply with the terms below. These conditions are designed to provide clarity around the booking process, payments, cancellations, liability, waste handling, and legal responsibilities. They apply to all customers unless we agree otherwise in writing.

In these Terms, references to “we”, “us”, and “our” mean Eastcote Storage, and references to “you” and “your” mean the customer or any person acting on the customer’s behalf. These terms should be read carefully before confirming a storage booking. If any part is unclear, you should raise it before entering into the agreement. Use of the storage facility or related services will be treated as acceptance of these terms.

We reserve the right to update these terms from time to time for legal, operational, or security reasons. The version in force at the time of booking will apply to that booking unless changes are required by law. Where a change has a significant effect on your rights or obligations, we may give reasonable notice where practicable. Continuing to use the storage service after a change takes effect means you accept the updated terms.

Booking Process

To make a reservation, you must provide accurate information, including your name, contact details, the type of storage service required, and any relevant access or timing preferences. A booking is not confirmed until we have accepted it and, where required, received payment or a deposit. We may refuse or cancel a request if we reasonably believe the booking is unsuitable, incomplete, unlawful, or presents a security or operational risk.

You are responsible for ensuring that the storage option selected is suitable for your needs. Any description of available spaces, access conditions, or service features is provided in good faith but may vary due to operational requirements. You should check all booking details before confirming them, including the duration of storage, collection dates, and any special conditions that apply to your chosen service. Mistakes made at booking stage may affect pricing, access, or availability.

Payments and Charges

All charges must be paid in accordance with the pricing agreed at the time of booking or as otherwise stated in writing. Unless agreed otherwise, fees are payable in advance. We may require a deposit, setup fee, or periodic payment depending on the service selected. Your booking may be suspended or cancelled if payment is not received on time. Any bank charges, failed payment fees, or costs arising from returned or declined payments may be passed on to you where permitted by law.

Prices may change for future bookings or renewal periods. We will not usually alter the price of a booking already accepted unless there is a change in the scope of the service, a correction of an obvious error, or a legal or tax-related requirement. If your storage agreement is rolling or recurring, any price increase will be notified in advance where required. You remain liable for all outstanding charges until the agreement ends and all goods are removed.

Cancellations, Termination and Access

You may cancel a booking by giving notice in accordance with the cancellation period stated at the time of reservation or in your service agreement. If no specific cancellation period has been provided, a reasonable notice period will apply. Where services have already started, we may charge for work completed, administration, or any non-refundable costs incurred on your behalf. Refunds, if any, will be made in line with the agreed cancellation terms and applicable consumer law.

We may terminate or suspend the service if you breach these terms, fail to pay sums due, provide false information, or behave in a way that creates a risk to the facility, other customers, staff, or stored goods. Access may also be restricted for maintenance, safety checks, legal compliance, or emergencies. Where possible, we will provide advance notice of planned restrictions, but immediate action may be taken if required to protect people or property.

You must ensure that anyone accessing the storage area on your behalf is authorised to do so and complies with our rules. We may refuse access if identification, payment status, or security checks are not satisfactory. Any keys, codes, access devices, or instructions supplied to you must be kept secure and not shared unless we have expressly approved otherwise.

Customer Responsibilities and Stored Items

You must only store goods that you own or are authorised to store. You confirm that all items placed into storage are lawful to possess and do not breach any regulation, embargo, or third-party right. The storage of hazardous, explosive, flammable, toxic, illegal, stolen, perishable, or live items is prohibited unless we have expressly agreed in writing and such storage is lawful and safe. We may inspect goods where reasonably necessary for security, compliance, or safety reasons.

You are responsible for packaging, labelling, and securing your items appropriately. Fragile or valuable items should be protected to a standard suitable for transport and storage. We do not accept responsibility for deterioration caused by poor packaging, inherent vice, moisture, temperature change, pests, mould, or the natural condition of the items unless caused directly by our proven negligence. You should keep your own inventory and consider whether separate insurance is appropriate.

Liability and Insurance

We will use reasonable care and skill in providing the storage service, but our liability is limited to the extent permitted by law. We are not responsible for losses caused by events outside our reasonable control, including theft, fire, flood, extreme weather, power failure, civil disturbance, or delays caused by third parties, except where such loss results from our negligence or breach of duty. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Where we are liable, our responsibility will generally be limited to direct loss or damage that was reasonably foreseeable at the time the contract was formed. We will not be liable for indirect or consequential losses, such as lost profits, business interruption, loss of opportunity, or reputational harm. Any claim must be supported by evidence and notified to us promptly, and you must take reasonable steps to minimise the loss.

Unless otherwise stated, you are responsible for arranging insurance cover for the full replacement value of your goods. We may offer optional cover or require proof of insurance in some circumstances, but any such arrangement will be subject to its own terms. You should review any policy carefully to ensure that it covers the nature, value, and duration of the storage arrangement.

Waste Regulations and Disposal Rules

The service must not be used to abandon waste, dispose of prohibited materials, or leave items in a condition that creates a hazard or environmental risk. You must comply with all applicable UK waste regulations, environmental laws, and duty-of-care requirements. This includes ensuring that waste is transferred only to authorised persons and that any materials requiring special handling are identified in advance. We may require you to remove waste, packaging, or unwanted items immediately if they pose a concern.

Items left behind after the end of the agreement may be treated as abandoned if not collected within a reasonable time or within any period stated in your agreement. Where permitted by law, we may dispose of, recycle, sell, or otherwise deal with abandoned goods and charge you for the associated costs, storage, administration, and disposal fees. We will act reasonably and in accordance with applicable legal requirements, but we are not obliged to store abandoned items indefinitely.

Data, Notices and General Terms

We may process personal data necessary to manage your booking, payment, access, security, and legal compliance. Any personal information will be handled in accordance with applicable data protection law and our lawful business requirements. You should ensure that the information you provide is accurate and kept up to date. Notices may be sent by email, post, or other reasonable means using the contact details you provide to us.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce any right or remedy immediately does not mean that we waive that right. You may not transfer your rights or obligations under the agreement without our prior written consent. We may assign or subcontract our rights or obligations where this does not materially affect your rights.

These Terms, together with your booking confirmation and any written service-specific conditions, form the entire agreement between you and Eastcote Storage regarding the relevant service. Any statements made before the agreement that are not included in this document will not form part of the contract unless expressly agreed in writing. In the event of conflict, the written service-specific terms will take precedence over these general conditions only to the extent stated.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or matter arising from or in connection with the service will be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer law provides otherwise. If you are a consumer, you may also benefit from mandatory rights under UK consumer legislation that cannot be limited by contract.

By confirming a booking with Eastcote Storage, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. You also confirm that you will use the service responsibly, comply with all instructions that apply to your booking, and ensure that your goods, payments, and conduct remain lawful throughout the term of the agreement.